nest cam outdoor is dead

[spounz]

HI

Yesterday my nest outdoor cam suddenly stopped working

No reinitialization works

It is "turned off" and nothing is possible to turn it on

I bought it 4 month ago and I feel scammed.

No waranty from Amazon (I nedd a replacement, not a repayment), no contact from google ....

Help....

[EmptyNester]

For this I believe you need to reach out directly to GOOGLE to get a replacement as they are the company that offers the warranty.   Your best bet is to speak with a google tech. Have the serial number off our camera available and get ready as they will most likely want to do some basic trouble shooting with you on the phone.   Here is the link to start the process and get to the point of speaking with someone.  I believe there are live people 24/7

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,
 

I want to check if you still need help. Don't hesitate to reach back if you do. 

I appreciate the help here, EmptyNester, Ken66 and Brad.

Thanks,

JT

[Ken66]

The same thing just happened to mine.  What ultimately fixed it is removing it from my account, then adding it back.

[spounz]

Hello

I’ve reached out to the Google Nest Customer Care Team and they process a replacement for the Nest Can through the Standard Exchange process.

Good job, google

[EmersonB]

Hello folks,

@spounz that's awesome and thanks for getting back to us. It's really good to know that your replacement is on the way now. If you have other questions and concerns, feel free to let me know.

I appreciate the help, @Ken66, @Brad, @EmptyNester and @Jt.

Best,
Emerson

[EmersonB]

Hi spounz,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Emerson

[EmersonB]

Hey spounz,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson

[spounz]

Unfortunately, it's useless, as the cam is turned off, as if the battery is k.o

I bought it 4 monts ago.....

[Brad]

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. Thank you for your help, @EmptyNester!

Best regards, 

Brad