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nest camera cant be seen on pc

gary20
Community Member

i can see the camera on my phone but not on laptop

1 Recommended Answer

gary20
Community Member
7 REPLIES 7

gary20
Community Member

can anyone help me 

Brad
Community Specialist
Community Specialist

@Cjohnsonn8491 

 

How fast are your Wi-Fi speeds? How far away is your camera from your router? Please let me know.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

MplsCustomer
Bronze
Bronze

@gary20 

If your camera is one of the new Google Nest cameras released starting in Sept. 2021, they work ONLY in the Google Home app and not on the home.nest.com website. However, a couple of months ago, Google Nest opened a preview/beta website, home.google.com, where you can livestream ALL of your cameras.  However, there is no access to history as there is on the home.nest.com website for older Google Nest cameras.

I pray this works… nothing was working even after nest cam support folks had me clear cache,etc.  laptop would buffer periodically, even sometimes right after a refresh. My indoor cam works for outside view no problem, except the buffering. Never had this problem with nest.cam. 

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Checking in — have you tried signing in to your Nest account using a web browser as suggested by MplsCustomer? If so, how did it go? Let me know if you need more help.

 

I appreciate the help, MplsCustomer.
 

Thanks,

JT