nest camera only shows thumbnail events on my iphone 13, but shows correctly on spouse's iphone

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[James]

Hello @parrothead,
Just wanted to check in here to see if you had any follow up questions or needed any additional assistance from us? Let us know when you can.

Thanks,
James