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nest doorbell battery - no chime

Jessip
Community Member

bought my parents the nest doorbell (battery) for christmas and we have installed it now but seems like there is no indoor chime option? its greyed out and wont ring. How can we make this work? a doorbell that does not ring is not usable. This is the first google product we have in the house.

We have it connected on an IOS and android system but neither had the ring sounds

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Jessip 

The "Indoor chime" option is automatically grayed out and disabled if your battery doorbell is running on battery power alone and is not wired or connected to an indoor doorbell chime and transformer. If you have an indoor doorbell chime and transformer and you want it to ring, you'll have to wire it to the doorbell.

You can get "Visitor announcements" if you have a Nest Mini, Nest Hub, or Nest speakers: https://support.google.com/googlenest/answer/7672451?hl=en

Jessip
Community Member

thank you for the quick reply. so its not actually a doorbell then? is there instructions on how to wire it to the existing indoor doorbell system  then or where and what sort of transformer is needed?

@Jessip 

I'm just another Google Nest customer. 

The Google Nest Help page below has instructions for either a battery or a wired installation. The wired installation assumes you already have a doorbell chime and transformer and are connecting to existing doorbell wiring.

https://support.google.com/googlenest/answer/10732535?hl=en

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Thank you for your help, MplsCustomer.

 

You will generally want to use a smart speaker or display to use as a chime instead for the Nest Doorbell (battery). Please let us know if you have any further questions or concerns. 

 

Best regards, 

Brad

EmersonB
Community Specialist
Community Specialist

Hi everyone,

@Jessip It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to read the information and check the link shared above? In case you have an update, you know where to find us.

I appreciate the help, Brad and MplsCustomer.

Thanks,
Emerson

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie