nest doorbell battery ring indoor chime is greyed out

[MJCteacher]

I've installed, and for a while the nest doorbell rang my internal ( mechanical bell ) but now it doesn't, and the option to select indoor chime is greyed out.  It Grey's out when I connect the wires to the terminals on the nest doorbell.  Very frustrating... Any ideas please ?

[AndroiFy]

Hi @MJCteacher 

Checking in the article I found this but nothing regarding the grey out button. Did you check with Customer support on chat?

[MplsCustomer]

@MJCteacher 

Other customers in this forum have mentioned that the "Indoor chime" option is grayed out and disabled when the Google Nest Doorbell (Battery) is NOT wired, which would make logical sense even though it is not documented. Is it possible you have a doorbell wiring issue? And I have seen one other customer who seemed to be reporting the same thing you are reporting (where it's functioning the opposite of how it seems like it should), except it was hard to tell from the wording in that post.

You could disconnect your doorbell and touch the doorbell wires to see if your indoor chime still works. You can also check your doorbell transformer against these requirements: https://support.google.com/googlenest/answer/9247132?hl=en

If you need to contact Google Nest Support, you need to start with this link: https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind. 
 

I appreciate your help here, AndroiFy and MplsCustomer.

Thanks,

JT

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie