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nest doorbell problem

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Brian Bearden 6613 

 

After three years of being installed on my roof-covered front porch, the protective peeling is coming off of my Nest doorbell. I contacted support and they said sorry, buy a new one. I'm surprised that after reading all the other Nest Doorbell users that have experience the same problem that Google isn't taking responsibility and dealing with this product defect proactively.  After buying five cameras and the doorbell at a premium and paying the high annual subscription cost, I'm amazed how Google customer care would do nothing.
 
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