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nest doorbells

Misscashmoney24
Community Member

my nest doorbells are offline and can not reconnect.

1 REPLY 1

ovidioj
Community Specialist
Community Specialist

Hello @Misscashmoney24,

 

Thanks for posting in the community. 
I understand the frustration of having your Nest Doorbells offline. I also appreciate the information you have shared. To effectively troubleshoot this, please provide the following information:

  • What type of doorbell do you have? 
  • What's the color of the light on the doorbell? 
  • Was there any power outage? 
  • Have you tried any troubleshooting steps? 
  • Are you using Wi-Fi or Ethernet for your Nest Doorbells?
  • Have there been any recent changes to your network setup or other devices in your home?

While I gather more information, you can try the following steps:

  1. Check Wi-Fi Connection: Ensure a strong and stable Wi-Fi connection for your Nest Doorbells.
  2. Restart Devices: Power cycle your Nest Doorbells, router, and the device you're using for setup.

Please keep me posted. Thank you.

 

Regards, 
Jorge