nest hello stop working

[TomD889]

My Wired Nest Hello suddenly stop working. I reset it few times & even factory reset. it was working fine for 1 hr then stop working again.  is there a recent software update that might ha e cause this issue. please help as i dont have doorbell. I had this Nest Hello for 1 yr & it is so expensive. please help. Thanks TD

[Putrid]

Seems to be a common theme for Nest doorbell users everywhere.  Can Google tech support chime in and provide a solution?

[TomD889]

Seriously, I read so many ppl have this issues but no Google technical support or ph # to call for product issues. Bad customer service for electronics product.  device $250 is not cheap.  Google please help. 

[Putrid]

I literally have 19V at my doorbell terminals, but the doorbell will not power up.  It is 100% not Wi-Fi or power related.  Why is my doorbell bricked?

[Putrid]

The issue, in my case, seems to be that the internal power supply can’t hold a charge anymore.  Link to original thread attached.  If your doorbell is ~ 3 yrs old and you can verify proper input voltage, you likely have the same problem.  Disappointed doesn’t quite seem to convey my feelings on a “wired” device.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Wired-Video-Doorbell-No-Longer-Working/...

[Brad]

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Brad.