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nest wired camera not being added to home network ----unable to set it up

pattu
Community Member

Brand new 2nd gen nest wired camera --- slow blue blinking....using iphone Google home app to add it...its not being added by "Google home".  Please help.

1 ACCEPTED SOLUTION

pattu
Community Member

Workaround: created another "home" in Google Home app to add the device. Didn't like this option, but it seems to work.

Very disappointed with the quality of the security camera image/video though...my Wyze 3 had a better resolution. Come on Google you can do better than this!

 

PS having trouble with my Nest hub max speaker not recognizing numbers that are there in my google account(contacts)....but that is another thread...:(....

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6 REPLIES 6

Mrmeseeks
Community Member

We are having the same problem. We purchased two google nest cameras (battery) and a wired google indoor cam, and  a nest doorbell. We have iPhones and not google but we downloaded the google home application and we’re only able to connect the doorbell to our account. Whenever we try to add a device on the app it tells us it’s having problems connecting to the support device. 

pattu
Community Member

Chatted with a Google chat specialist for 15 minutes....but I had to leave for a meeting. Very disappointed so far. Didn't have this problem with my nest hub max video smart screen(i've 3 smart speakers that connected.....although they don't see each other for some reason, but that's another issue).

MplsCustomer
Bronze
Bronze

I just posted this reply on a similar post. If you search this forum for "assisting device", you'll find multiple posts about issues with people setting up their new cameras and doorbells, along with multiple suggested solutions and workarounds--some simple and some not so easy. We have been fortunate and have NOT encountered the error with our new devices, so I don't know which work-around to suggest. Google Nest Support's posted responses say they're working on the problem.

pattu
Community Member

Workaround: created another "home" in Google Home app to add the device. Didn't like this option, but it seems to work.

Very disappointed with the quality of the security camera image/video though...my Wyze 3 had a better resolution. Come on Google you can do better than this!

 

PS having trouble with my Nest hub max speaker not recognizing numbers that are there in my google account(contacts)....but that is another thread...:(....

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.