new nest battery doorbell constantly has “Problem connecting to cloud, please try again later'

[andrewboag1]

I have a brand new battery bell. Fully charged. I have a nest/home account on a new iphone SE, and this door bell is my first home/nest device. 

I can't get my home app to load the device because I repeatedly get the error message: “Problem connecting to cloud, please try again later'"

Nothing I try to do makes any difference. 

I set a thread a month ago and Brad suggested I reset it to factory settings. This made no difference.

Brad closed the thread so I am having to go through the very tedious process of starting a new thread as my problem HAS NOT been resolved. 

Andrew B

[andrewboag]

I posted this again two weeks ago. I really want to get this dratted bell investment that I have made working. Brad as you closed off my earlier request PLEASE can you HELP???

[Brad]

Hi there.

Sorry that your last thread was closed, it is nothing personal ever it's just part of our process I am afraid. This issue you are experiencing is a known issue at this time. I am afraid that I do not have a fix for this issue. What I would suggest which has worked for some, removing your devices, and adding in the new device first into your home, and then add everything back after that. That has worked for some, but this would be a work-around of sorts. I am afraid I do not have an ETA on a fix for this issue officially.

Best regards,

Brad.

[andrewboag]

Brad. Hi this is my first device so I have nothing else I can remove. I've wasted too much time on this now. I will take it back. Do have a recommendation for another bell with camera like this that will definitely work? eg should I try a wired one? or get one second hand? Any advice? 

cheers for the reply

[Brad]

@andrewboag

No suggestion as this issue affects multiple devices. It is of course, your choice to return the device if you are able too and want too. I am sorry to hear that this issue has made you change your mind. Sorry for the inconvenience. 

Best regards,

Brad.

[James]

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best regards,
James