problem connecting to the cloud

[RoniYosef]

Hi 

I perches 2 Nest Camera 

When i am trying to set up a new device on Google Home App After the "Create A New Network ? " i am getting the  " problem connecting to the cloud " Massage 

What should i do in order to set up my first Nest Camera ?

[aatienza]

Hey RoniYosef,

Thanks for posting here in the Google Nest Community.

I’m sorry for the trouble this has caused you, let me help you out. Could you tell us the phone you're using to set it up? What type of Nest camera do you have? Also, have you tried any troubleshooting steps to fix this?

Thanks,

Archie

[aatienza]

Hey RoniYosef,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve