"Camera feed is not available" from Nest Cam Outdoor

[wireless925]

For a year or more my two Nest Cam Outdoor cameras displayed just fine on my Google Nest Hubs. For several months now, they are visible for a few minutes at most and then I see the message "Camera feed is not available" on the screen of my Nest Hubs. Measured internet speed at the cameras is 150/20 Mbps. Is there a solution to this problem?

[aatienza]

Hey wireless925,

I’m sorry you’re having trouble with this. No worries, we'll check this out. Did you make any changes to your Wi-Fi network? Are you using a dual-band router (2.4GHz, 5GHz)? If so, which band is your cameras and Nest Hub devices connected to?

Thanks,

Archie

[wireless925]

Hello Archie,

I appreciate you continuing to work on my problem.

My Nest Hubs are connected to 5 GHz WiFi.

One of my Nest cameras is for sure on 5 GHz. 

The other camera: When I log onto my router, the older of my two Nest cameras, which shows up under wireless connections on my router, does not indicate which band it is using. So unless I reset it, which I have not done, I am not sure what band it is using. My guess is 5 GHz though.

Thank you.

Quent

[janthadeus · Accepted solution]

Hi folks!

Thanks for your help here, Archie.

Thanks for the information, @wireless925. I appreciate your efforts. Let's figure this out — a few questions: how far are your cameras from your Google Nest hub displays? Have you tried restarting your Nest Hub displays? Also, have you tried restarting your router?

Try the steps here:

• Move your Google Nest displays closer to your cameras to see if they're going to reconnect to your hub displays.
• Restart your Nest Hub displays.
• Restart your router.

Let us know if that helps.

Thanks,

JT

[janthadeus]

Hi wireless925,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[wireless925]

Hello JT,

After following your suggestions with no improvement, I decided to replace my Nest camera with a Wyze V3 which I had been using inside my house. The Wyze V3 is a newer design and its “color night vision” is quite amazing. And, more importantly, I can view it reliably on my Nest Hub. I feel I got my money’s worth with my Nest camera, but it was time to move on. My thanks to you and others in this community for your many suggestions over these past few weeks. 

Sincerely,

Quent

[janthadeus]

Hi wireless925,

That's glad to hear! I appreciate your efforts. We're sad to see you go. We hope we can make it up to you in the future. We're always here to help if you ever change your mind.

Regards,

JT

[janthadeus]

Hi there,

I'll consider this post as complete and will lock the thread in 24 hours. Give us a shout if you have any questions.

Best,

JT