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"Device offline due to a battery issue"

ThomasPynchon
Community Member

My doorbell (about five months old) went offline this morning, I know it had a lot of charge left. When I unmounted it and plugged it in to the charger the app declared "Device offline due to a battery issue". When I push the button it says it has 80% left. What do I do now?

5 REPLIES 5

bvandijk
Community Member

I'm sorry to hear, in this case I'd go for a reset, or if that doesn't solve the issue, do a factory reset, see:

https://support.google.com/googlenest/answer/9252162

I tried that - removed it from the app, etc.

It let me re-add it so clearly it can communicate.

Then it said saying 'camera off because of temperature' - I'm in the UK, it gets cold but not massively so (currently 10c/50f which is well within specs).

I suspect some sensor in there has gone wrong.

Paid with paypal so I've gone down that route.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

E4rl
Community Member

I do asap 

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS