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"Nest Hello Doorbell Wired Peeling / Lacquer Flaking"

MATTOCK
Community Member

I also have a Nest Hello doorbell that is "peeling" & out of warranty.

It is visually unappealing & I get comments from friends all the time.

Are the nest doorbell peeling issues some sort of recall due to the bad design/materials used in the manufacturing process? 

From all the threads this looks like a very common occurrence. 

Google Please HELP!! 🙂

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear that you’re experiencing this, I can imagine this has been frustrating for you. If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience. 

Best regards,
Brad

MATTOCK
Community Member

Hi Brad, 

Thanks for your response! 

The form has been completed & sent off. 

My Google Nest Hello Doorbell was actually delivered from the supplier on the 6th. Oct. 2020

I'm assuming this is still in warranty?

I can see that in the past these have been replaced for other customers. 

Best regards 

Rob M

Brad
Community Specialist
Community Specialist

@MATTOCK

 

I am glad to hear that you have already taken care of some of the process! Luckily, because you filled out the form, you should hear from a higher tier of support soon. Thank you for your patience!

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

I am glad to see that you were able to fill out that support form! As a higher tier of support will be reaching out to you for further steps, I will go ahead and mark this thread as resolved. We'll keep an eye out on this thread for further questions and comments for a little longer. 

 

Best regards,

Brad

Ebedia
Community Specialist
Community Specialist

Hello folks,

 

@MATTOCK thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

 

@MplsCustomer I appreciate your response.

 

Thanks,
Emerson