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"Something went wrong" Installing Nest Google Battery Cam.

Anonymous
Not applicable

Installing 4 new Nest Battery Camera's - all 4 are having the same problem.  After setup at the end the Message Something went wrong comes up.  I pend and 1 ½" on the phone with customer support.  They finally said they needed a supervisor to help but none are available and I will need to call back.

5 REPLIES 5

spotcom
Community Member

I'm having this exact same issue. There has to be a server outage. There was an AWS server outage this morning/afternoon, too. Something is going on here. Just know, it's not only YOU having issues.

Anonymous
Not applicable

I have also just learned I can't add these cameras to my current nest app which I far superior to the Google Home app.  I will be returning the 4 new camera's to best buy tomorrow.  Very disappointed with this new product that I though was similar to my existing nest product.  They are only similar in looks.   All my other nest products have been fantastic and I have been very pleased up to this point.  Leaves me to a point on not sure how to move forward with adding products to my nest.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Joescapp007
Community Member

Same issue…..I can not complete the setup process 

figgtitious
Community Member

Same issue with Nest floodlight.