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"White Flash" with clips in new Doorbell Camera?

EmptyNester
Silver Product Expert
Silver Product Expert

Just about ever clip that my new Doorbell (Battery) records has a bizarre "WHITE FLASH" about 1-2 seconds in.  This happens on almost every clip.  Is anyone else seeing this happen?   Does anyone know if the great mystery machine called GOOGLE has acknowledged this as an issue and are they working on it?    Yes, I have reported in in the Google HOME app as feedback but have not heard anything back.   I wish Google could go to the SCHOOL OF ARLO to see  how real tech support and customer service is done.

1 ACCEPTED SOLUTION

ez12a
Community Member

I had this issue and returned my wireless doorbell for the wired one. They are aware of the issue but no ETA on fix. 

It has to do with the night vision mode flipping on/off briefly. Disable night mode or turn it on all the time to mitigate the issue. Other than that you'll just have to wait for the fix to come out or just return it.

This has been an issue since launch.

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6 REPLIES 6

ez12a
Community Member

I had this issue and returned my wireless doorbell for the wired one. They are aware of the issue but no ETA on fix. 

It has to do with the night vision mode flipping on/off briefly. Disable night mode or turn it on all the time to mitigate the issue. Other than that you'll just have to wait for the fix to come out or just return it.

This has been an issue since launch.

EmptyNester
Silver Product Expert
Silver Product Expert

Hi Ex12a,  Thanks for the reply.  I feel really informed now.  WOW,,, what a messed up product release this has been.  Sadly, I sold my previous nest HELLO doorbell before I knew how much I was going to hate this product.  

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

EmptyNester
Silver Product Expert
Silver Product Expert

Hi Brad,  It looks like the problem might be fixed.  But I wish Google would somehow let people know when they do fix something like other companies do with their products.    You can go ahead and close it out and I will report it again if the problem comes back.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.