10-18-2022 12:52 PM
Hello!
I have two Indoor Nest Cams (2nd Gen). I live in the UK while monitoring my property that is in North America. And both are working effectively now. However, this morning, between 8.00 am and 8.04 am, both cameras would not show anything. When I searched for the footage through 'Full history,' I was getting the following message: "This video isn't available yet. Check back later." (Please see the screenshot).
When I kept checking back later, I am getting the same message.
What I would like to know is this: What is causing the Nest Cam to display this message? This message is different to the one I get when I unplug the device. When that happens, the message goes something like "Your device couldn't record or upload this video."
Could it have been a case of the Nest Cams losing the internet connection? This is unlikely as the internet was being used successfully by other devices at this time. (But the other devices were not security cameras).
Have you come across this problem? It is annoying as I am curious to know if I had missed something important happening during those four minutes when my property was not being monitored!
10-18-2022 01:03 PM
There are at least a couple of other threads with customers reporting similar issues:
10-18-2022 03:53 PM
Although my question might seem like a similar issue to the ones already posted, it is not, to be pedantic!
The important thing is that both Nest Cams are working effectively. The only problem was that between 8.00 am and 8.04 am today, both Nest Cams are not able to show anything. All the other times, I am getting great video streams.
So, going back to the original question to other Nest Cam users: What could be causing it? I do share my Nest Cams with one other person? Could that person have turned off the camera on the app for just four minutes? If someone did that, would it come up with the message: ""This video isn't available yet. Check back later"?
10-18-2022 05:10 PM
If you're talking about a 4-minute gap on a single day, that happens to us occasionally. The technology is not 100% perfect.
10-19-2022 06:29 PM
Hi folks,
I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.
I appreciate the help, MplsCustomer.
Thanks,
JT
10-22-2022 06:44 PM
Hi MangoCake,
Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further.
Regards,
JT
10-23-2022 10:44 PM
Hey there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
I appreciate the help, JT.
Thanks,
Archie