Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.
statprof, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.
Also, please continue the conversation there as this thread will be locked after 24 hours.