unable to reset google doorbell batery

[NESTdoorbell23]

Doorbell battery unable to reset. Tried everything already. Tried resseting while charging, not charging... 

https://www.youtube.com/watch?v=bjW7Uat9Pbo&t=7s

Thats it

please advise and help

[AndroiFy]

Hi @NESTdoorbell23 

Did you follow the exact steps for your doorbell? You can find here: Restart or factory reset Nest camera or doorbell - Google Nest Help

[NESTdoorbell23]

I did...

[AndroiFy]

Try to reach Google Nest support as next step: Contact Us - Google Nest

[NESTdoorbell23]

noone is replying.. .what can i do?

[EmersonB]

Hello everyone,

@NESTdoorbell23, thanks for reaching out here in the Community. To confirm, were you able to reach our support team? In case you haven’t yet, we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, AndroiFy.

Regards,

Emerson

[NESTdoorbell23]

Hi, 

just to let you know i have filled out the form. 

best regards, 

[zoeuvre]

Hi folks, 

I appreciate your help, @AndroiFy and Emerson. 

@NESTdoorbell23, we've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you further. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments. Please let me know if you need further assistance.

All the best,

Zoe