02-26-2023 04:14 PM
I would like information on how to recover a video after 67 days since I urgently need the video as proof. The video demonstrates a high-value parcel delivery, with fewer products than indicated. grateful regards
Answered! Go to the Recommended Answer.
02-26-2023 04:26 PM
Unfortunately, Google Nest does not keep video history beyond the terms of our Nest Aware subscriptions:
"All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days."
02-26-2023 04:26 PM
Unfortunately, Google Nest does not keep video history beyond the terms of our Nest Aware subscriptions:
"All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days."
03-03-2023 09:00 AM
Hi there,
Let me know if you need anything from me, but I am just seeing how the conversation is going. Thanks for your help here, MplsCustomer.
Best regards,
Brad
03-06-2023 11:27 AM
how do we save video recorded from the 24/7 feed
03-07-2023 07:11 PM - edited 03-07-2023 07:12 PM
Hey all,
ERosenthal, you’re welcome! If you need help in the future, you know where to find us.
zwah, what type of camera do you have? Do you have a 1st gen or 2nd gen Nest camera?
For 1st gen Nest camera, follow the steps below to create and download a video clip:
I appreciate the help, MplsCustomer and Brad.
Thanks,
JT
03-07-2023 08:01 PM
2nd gen
03-06-2023 03:14 AM
Can closed, Thanks
03-08-2023 02:50 PM
Hey there,
Got it — you can only download video clips from detected events in the video history. You cannot download video clips from footage with no activity. The maximum clip length setting for your camera or doorbell will affect how long video clips can be.
Regards,
JT
03-11-2023 04:06 PM
Hi there,
It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.
Best,
JT
03-12-2023 05:11 PM
Hey there,
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
Best regards,
JT