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video as proof

ERosenthal
Community Member

I would like information on how to recover a video after 67 days since I urgently need the video as proof. The video demonstrates a high-value parcel delivery, with fewer products than indicated. grateful regards

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@ERosenthal 

Unfortunately, Google Nest does not keep video history beyond the terms of our Nest Aware subscriptions:

"All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days."

https://support.google.com/googlenest/answer/9681538?hl=en

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9 REPLIES 9

MplsCustomer
Bronze
Bronze

@ERosenthal 

Unfortunately, Google Nest does not keep video history beyond the terms of our Nest Aware subscriptions:

"All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days."

https://support.google.com/googlenest/answer/9681538?hl=en

Brad
Community Specialist
Community Specialist

Hi there, 

 

Let me know if you need anything from me, but I am just seeing how the conversation is going. Thanks for your help here, MplsCustomer.

 

Best regards, 

Brad

zwah
Community Member

how do we save video recorded from the 24/7 feed

janthadeus
Community Specialist
Community Specialist

Hey all,

 

ERosenthal, you’re welcome! If you need help in the future, you know where to find us.

 

zwah, what type of camera do you have? Do you have a 1st gen or 2nd gen Nest camera? 

 

For 1st gen Nest camera, follow the steps below to create and download a video clip:

 

  1. Open the Nest app.
  2. On the home screen, select your camera.
    Video history in the Nest app
  3. In your camera's video history timeline, rewind to where you want the clip to begin. Note: You can either scroll through the timeline or tap on an activity mark on the timeline.
  4. Tap New clip to automatically create an instant clip. It will take a short time to create your clip and save your clip in the Nest app.
  5. Choose what you want to do with your clip:
    • Tap Save to photos to download the clip to your phone or tablet.
    • Tap Share link for options for how to share the clip.
    • Tap Cancel to delete the clip.

I appreciate the help, MplsCustomer and Brad.

 

Thanks,

JT

zwah
Community Member

2nd gen

ERosenthal
Community Member

Can closed, Thanks

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Got it — you can only download video clips from detected events in the video history. You cannot download video clips from footage with no activity. The maximum clip length setting for your camera or doorbell will affect how long video clips can be.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do. 

 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best regards,

JT