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what can I do to reconnect my camera if it goes offline while I'm away?

MikeF
Community Member
 
6 REPLIES 6

David_K
Platinum Product Expert
Platinum Product Expert

Unfortunately, you can't really troubleshoot this remotely and will need to physically be with the camera.

Troubleshoot offline Nest camera or doorbell

MikeF
Community Member

That’s unfortunate, so if this happens while we are away the camera is useless.

what if I had a wifi enabled switch so I could disconnect power from the camera remotely, would that reset it?

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

David_K
Platinum Product Expert
Platinum Product Expert

I mean you're welcome to try that, but it depends what the issue is that's caused it to disconnect.

Eric_B
Community Specialist
Community Specialist

Hey MikeF,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

Eric_B
Community Specialist
Community Specialist

Hey MikeF,
It looks like we haven't heard back from you so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric