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you are billing the wrong credit card

elekas
Community Member

You are billing the wrong credit card!!!  How do I talk to a live person???????

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@elekas 

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

maedacortez
Community Specialist
Community Specialist

Hi elekas,

 

Thanks for reaching out! I understand that you are inconvenienced by your credit card. I am happy to assist you! The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

 

Regards,

Manuel

Hi Shoman23947,

 

Thank you for reaching out. I understand that you have some questions, and I am happy to assist you. Please provide more details about your concern.

I look forward to your response.

 

Regards,

Manuel