1st gen Chromecast not connecting after factory reset

[Roger6]

hello

I factory reset my 1st gen Chromecast after it started to become buggy and laggy. Sadly, now when I try to set it up again I get the message that the Google home app "Chromecast found. It needs to be activated before setup" and directs me to a help page telling me to download the home app.

I have tried switching the WiFi network to the Chromecast's temporary WiFi hot spot, but get the same message.

My router doesn't have any kind of guest mode activated, as has been suggested, and I have split my WiFi into 2.4 and 5GHz but have not had any luck after this either.

Does anyone have any suggestions?

I would love to get it working again.

[JenniferV]

Hi Roger6,

Thanks for reaching out and I'm sorry to hear that you're having trouble setting up your Chromecast. Have you downloaded the Device Utility app? If you haven't yet, please download it in the Google Play Store or App Store.

If you already downloaded the app, please check the steps below and let me know how it goes:

1. Open the Device Utility app.
2. Allow Location access.
3. Turn on Bluetooth. This step is required to activate new devices.
4. Disconnect from the Wi-Fi network. This step helps the devices that you want to set up and connect to your phone or tablet via Bluetooth.
5. Wait for the app to look for devices to activate.
6. Activate the device. If there’s only one device, tap Start at the bottom right, and if the device found is wrong, tap Activate a different device.
7. Follow the rest of the steps prompted in the Device Utility app (almost the same as the setup steps in the Google Home app). Once the device is activated, the setup continues in the Google Home app to finish the steps.

Regards,

Jennifer

[Roger6]

Hello JenniferV

Thanks for the help.

It may be worth noting on the official help menu that you are first directed to when the Chromecast fails to connect, that the Device Utility app is not a generic term for the Google Home app but a specific app of itself.

the Google Home app but a specific app of itself.

[JenniferV]

Hey Roger6,

You're welcome and we appreciate you sharing your thoughts about this. You can check this support website article to see the information about the Device Utility app.

Also, could you please confirm if you were able to set up your device successfully?

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I wanted to check if you still need help or if you have other questions and concerns. Feel free to let me know if you do.

Best,

Jennifer

[JenniferV]

Hello Roger6,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Juni