6100 code

[Roam]

When ad starts, the screen goes blank then several seconds later an error code 6100 is displyed. This does not occur when watching movies because there are no ads.

[Roam]

Any helpful tips to fix the 6100 code issue would be great. 

[djtetei]

Which application are we talking about?

[Roam]

Chromecast with google tv device. All apps for streaming such as tubi, paramount plus, etc.

[djtetei]

YouTube exibit the same behaviour?

Have you updated all the apps?

Is your Google Chromecast with Google TV software up to date?

You can try to force stop the apps and then restart them.

[Roam]

Yes on youtube

We just purchased the chromecast device and everything downloaded when we walked through startup.

So all apps should be the most recent version.

We already executed force stop because that was the online recommendation.

We have unplugged chromecast and unplugged router several times. 

Movies are not an issue only when ads pop up.

When we stream from laptop and phones we don't encounter the 6100 error code.

[Jeran]

Hey there Roam,
 
Go ahead and give these steps a try, and let me know if they help resolve the issue:

1. From the Google TV home screen, at the top right, go to the profile picture and select Settings.
2. Select Apps and choose the app the customer is having trouble with.
   • If the customer can't find it, select See all apps.
3. Select Clear cache  Ok.

If the issue persists, then give these steps a try:

1. From the Google TV home screen, at the top right, go to the profile picture and select Settings.
2. Select System  About  System update.
3. If a system update is available, install it.

After that, if the issue is still occurring, go ahead and Factory Reset that device.

Best regards,
Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Roam, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran