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Ambient mode

Mehrdad
Community Member

Hello

I have switched to new  Chromcast Google TV , and ambient mode times out so fast where my previous older chrome cast the ambient mode goes off when you would turn off the TV. The TV is in waiting room and I have had positive feed back about photos from my client but now it keep goes out with no signal message. 

How can I extend the ambient mode in my new device. 

Thanks

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there Mehrdad,

I am sorry about the late response, thank you for being patient! Were you able to fix that Ambient Mode issue? If not, I'd be happy to help out, since I'd want to keep the client happy as well. Now, Ambient Mode doesn't have a set timeout period on it where it will turn off, besides if the device is idle in Ambient mode for 5 minutes, your personal results disappear. Does the TV you are using have a power saving function on it that turns off the Chromecast after a set amount of time? What type of TV do you have?


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Mehrdad, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran