Android Phone can't see chromecast

[Jidston]

Hi There,

I have a Samsung galaxy note 9 which cant see my 3 Chromecast audio's and a Chromecast 2nd gen.

The other 2 android phones and an iPhone and my desktop can all see and use them. I factory reset the Chromecasts and set them up again using my Note 9 but as soon as they are setup it cant see them anymore. I have checked everything on the router and other than a factory reset on my phone I have run out of option.

Any ideas?

Thanks

[Jeran]

Hey there Jidston,

I apologize about the late response, thank you for your patience! Were you able to connect to those Chromecast devices from your Note 9? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

• When did this issue start happening?
• Do you have Location Services enabled on the Note 9?
• Do you have a dual-band router? (2.4GHz and 5Ghz)

I look forward to your response, and if you had any other questions or concerns for me, please let me know!

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

[Jeran]

Hey there!

We haven't heard back from Jidston, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,

Jeran