App for emby has disappeared

[Snoopy282]

Cannot reinstall emby app

[Jeran]

Hey there Snoopy282,

I apologize about the late response on this, thank you for being patient! Were you able to fix that Emby issue? If not, I'd be happy to help out, as I can imagine this issue is frustrating. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What is the firmware version of your Chromecast?
• Are you able to cast from another device, such as a phone or tablet?
• Have you contacted Emby about this issue?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[JenniferV]

Hi there,

Thanks for the help, Jeran.

Snoopy282, how's it going? Do you still need our help?

Thanks,

Jennifer

[JenniferV]

Hey Snoopy282,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer