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Apple TV plus crashing while watching Dolby vision content

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: Dale Wyngaard

Apple TV plus freezing and then the Google tv OS crashes while watching Dolby vision content after April update. LG CX, WebOS Apple TV app no issues with Dolby vision. Disney Plus no Dolby vision on Google TV. Again LG CX WebOS, Disney plus Dolby Vision content works perfectly fine. iTV app, screen goes black when there are ads.

7 REPLIES 7

abellaj
Community Specialist
Community Specialist
Everyone
 
 
While Google won't be able to respond to your feedback personally, they'll make sure it reaches the appropriate team.
 
From: James M
Product Expert

Celyn
Community Member

Same issue on 2 devices

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. As updates come along we will follow up in this thread. 

 

Have a great day. 

Garrett DS

XciteMatz
Community Member

Same issue with Apple TV+ and Dolby Vision content for purchased movies via NVIDIA Shield TV Pro 2019.

Jeran
Community Specialist
Community Specialist

Hey there!

 

Sorry about the delayed response on this post, but this is a known issue with both Google's Engineering team and Apple. We are working on a fix right now, however, I do not have an ETA on when to expect it.

 

I really appreciate your patience with this issue, and we'll try to keep you posted on any developments on this problem. If anyone had any more questions or concerns, please let me know, and I'll be happy to help!

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

 

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

 

Just checking up,

Jeran

XciteMatz
Community Member

Thank you Jeran, I appreciate the information! If there is no estimated timeframe for when the fix will be delivered, I don't have any other questions at this time (but I'm really looking forward to it so that I can watch all of my purchased Dolby Vision movies through my NVIDIA Shield TV someday 😄 ). Thank you!