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Black screen & blue Chromecast icon

BliTzer
Community Member

Hi,

This problem has just started & everything has been ok till few days ago.

 

I use an Android device to cast ChromeCast to my LG TV. My home app is updated as is my chrome mobile. When i click on the CC tab within the movie to cast it tries to start as the timeline on bottom of TV shows attempt,then suddenly it just stops & leaves a black screen with blue CC icon middle of tv screen.

I have rebooted & restarted everything, all modems, wifi & Android devices. Still same thing. Would be grateful for any help.

Thank you .

1 Recommended Answer

BliTzer
Community Member

It was the streaming site ... He got it fixed .thanks

View Recommended Answer in original post

6 REPLIES 6

Jeran
Community Specialist
Community Specialist

Hey there BliTzer,

I apologize about the late response, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

  • Does this happen within a certain app, or all apps?
  • What color is the LED light on the Chromecast when this happens?
  • Are you powering the Chromecast with the TV or a wall outlet?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

BliTzer
Community Member
Hi Jeran,
Thanks for response. Well this is the deal. My CC works with 99% of all streaming sites but one or two. https://jp-films.com is a site I pay monthly fee for vintage Japanese movies, & samurai movies, truly amazing site. Any way he recently added CC ability & it worked fine for about a month. Now when I click the CC button it tries to cast but then freezes to the large BLUE CC icon on the middle of my TV. I have good power to my CC as I use a wall adapter for all three of my CC. 1 gen one & two gen II & all work fine except that site & few others. I can mirror the movie but the quality isn't the same as casting from clicking on CC button provided by movie streaming sites. Usually 720p or better,if I mirror the quality seems to drop 420 or 320..
I have great internet connection, Cox Cable speed test are outstanding gigablast speeds. No router issues & only sharing 3 devices on router.  
I also use my Android NOTE 10+ 5g to cast. All Chrome & CC home app all updated to current updates using Google play store verified app updates. I've reset, factory reset, CC, tried gen1 & gen 2 CC all do same thing. Is this a streaming site issue? If so what can I tell him to do, as it's in Japan but he has servers in US & Canada.
 
Thanks BliTzer..

Jeran
Community Specialist
Community Specialist

Of course! From what you have told me, it does seem to be an issue that may be isolated on his website. However, we can try some troubleshooting to see if they help. First, I would check out this post with a similar issue, here are the steps that Craig Cez recommended:

 

"Make sure that you have the latest Chrome version. Simultaneously turn off and on the Chromecast device and the Wi-Fi router for 1-2 mins. If still not working. Do the following:

On your Chrome browser’s address bar. Type — chrome://flags/

  1. On the search flag, search for Connect to cast devices on all IP address. Change it from Default to Enabled then relaunch the browser.
  2. After the relaunch, search for WebRTC new encode CPU load estimator. Change it from Default to Enabled then relaunch the browser.
  3. Lastly, search for Load Media Router Component Extension. Change it from Default to Enabled then relaunch the browser.
  4. Try to cast.


Also, I kindly suggest taking a look at the minimum system requirements to ensure that your device is able to cast content."

 

Go ahead and give that a try and see if that helps the issue at all.

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

BliTzer
Community Member

It was the streaming site ... He got it fixed .thanks

Jeran
Community Specialist
Community Specialist

Awesome, I'm glad to hear that!

In that case, I'm locking up the thread. Feel free to make a new thread if you have any more questions or concerns in the future.

Have a good one!

Best regards,
Jeran