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Black screen when turn on the tv, need to trun on and off couple time or unplus the chrome to fix

Joehqw
Community Member

recently, after i turn on the tv, will only go to black screen, i can fix it by 1 of the following:

turn on/off the tv couple time, which not always work.

power off the chromecast and power back in by total turn off

un plus the chromecast from tv and put back to the HDMI jack.

but it is not fun to keep doing it. it was working fine last week, please help, thanks

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Joehqw,

I'm sorry to hear that your Chromecast with Google TV is having issues with a black screen. I've experienced this issue in the past, so I'd be happy to help you out. The first thing I would check is your TV's settings. Look for a Power Saving option that could be affecting the HDMI port that the Chromecast is plugged into. Just to be safe, what model of TV do you have?


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Juni
Community Specialist
Community Specialist

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

Dan_A
Community Specialist
Community Specialist

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Dan