01-19-2022 05:37 AM
I’m not exactly sure what gen chrome cast it is but I’ve recently been given one for my birthday and after plugging it in it said it was gonna restart and then the led stopped turning on. I’ve tried turning it off for a minute and the factory reset but nothings worked and the led is still off
01-19-2022 06:29 AM
Hi grant2,
Be sure to use the included power supply to the wall. Try a different outlet if you can.
If that doesn't work, test the Chromecast on a different TV.
01-19-2022 01:47 PM
I have just tried it on two other TVs and three other sockets still with no luck is there any other fixes I could try
01-19-2022 02:58 PM
There seems to be something wrong with that device. If you have the original receipt or can get it please try contacting support to see if it is covered under warranty.
01-23-2022 03:59 PM
Hi folks,
Thanks for helping out, JillG.
@Grant2, just checking in to see if you still need help with this issue. Feel free to reply to this thread if you need further assistance.
Thanks,
Jennifer
01-26-2022 04:48 PM
Hi Grant2,
It's me again — still need our help? Please let us know if you still have other questions and concerns. We're here to help.
Best,
Jennifer
01-29-2022 04:56 PM
Hey there,
Just wanted to see if you still need help. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Jennifer
01-30-2022 05:01 PM
Hi Grant2,
Since we have not received any more replies for quite some time, I will lock this thread now.
Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.
Thanks,
Jennifer