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Broken chromcast

Grant2
Community Member

I’m not exactly sure  what gen chrome cast it is but I’ve recently been given one for my birthday and after plugging it in it said it was gonna restart and then the led stopped turning on. I’ve tried turning it off for a minute and the factory reset but nothings worked and the led is still off

7 REPLIES 7

JillG
Platinum Product Expert
Platinum Product Expert

Hi grant2,

Be sure to use the included power supply to the wall. Try a different outlet if you can. 

If that doesn't work, test the Chromecast on a different TV.

 

Grant2
Community Member

I have just tried it on two other TVs and three other sockets still with no luck is there any other fixes I could try

JillG
Platinum Product Expert
Platinum Product Expert

There seems to be something wrong with that device. If you have the original receipt or can get it please try contacting support to see if it is covered under warranty.

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for helping out, JillG.

 

@Grant2, just checking in to see if you still need help with this issue. Feel free to reply to this thread if you need further assistance. 

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Grant2,

 

It's me again — still need our help? Please let us know if you still have other questions and concerns. We're here to help.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Just wanted to see if you still need help. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Grant2,

 

Since we have not received any more replies for quite some time, I will lock this thread now.

 

Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

 

Thanks,

Jennifer