CCGTV won’t install apps

[dar3k]

I’m having a similar issue to

https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-won-t-download-apps/td-p/187841 

I’ve tried clearing cache and the suggested but nothing is working. 

Some parts are unclear and maybe that’s where my issue is:

1) how do I know if I cancelled all pending apps? I cancelled the 4-5 default apps that you install on a factory reset. 

Step 3) I cleared and deleted data. 

4) says “delete all the updates”. I cleared cache and deleted data. 

7) when I get to this step, I try to update the apps as suggested but they get stuck in pending as well. 

Should I return the unit? Any other tips? I don’t have Wifi restrictions or anything fancy set up as a home network. 

These are the only apps that installed after the factory reset (which I’ve done a few times now). This unit also doesn’t show up to cast from my phone (but my Chromecast Ultras do).

 

[Muddi]

Hi dar3k,

Thanks for reaching out. I know how challenging it is when you're having issues downloading apps on your Chromecast with a Google TV device. To confirm, have you tried the steps shared by @RachelGomez123? Just to add, you can also try doing a sequential reboot to refresh the connection of your devices. Unplug your Chromecast with Google TV, and router from the power source. Leave them unplugged for 2 minutes, then plug them back one at a time with intervals.

Let us know how it goes.

Cheers,

Muddi

[Muddi]

Hi there,

How's it going with your Google Nest Hub? Let us know if you still need help and the Community will be happy to lend a hand.
 

Cheers,

Muddi

[Muddi]

Hey dar3k,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[dar3k]

Hi! The suggested steps didn't help but I tried tethering off of my phone and that allowed me to download the apps. They work fine on my Wifi. I guess there is some sort of block in my router but I haven't set anything special. It's a Starlink router in case you get this issue from anyone else. 🙂

Thanks for the help!

[Kimy]

Hi dar3k,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Cheers,

Kimy