06-21-2022 03:04 AM
Recently, when I turn on my TCL series 5 and switch to the CCWGTV, it is already in ambient mode and will not respond to the remote, except the left and right arrow buttons to change the pictures. The only way to return it to the main screen is to pull the power cord for a few seconds. I've adjusted the settings on my TV for HDMI input but that did not fix the issue. Is this a known problem and is there a resolution? Thank you.
06-25-2022 03:57 PM
Hi samati75,
Thanks for reaching out. Try the steps below:
Thanks,
Jennifer
06-28-2022 04:06 PM
Hello there,
It's me again. I want to make sure you're all good — how did the steps go?
Thanks,
Jennifer
06-29-2022 04:36 PM
Hey samati75,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer