12-19-2021 02:19 PM
My Chromecast has stopped sending 5.1 audio to my Sony receiver when watching Netflix, and only Netflix.
5.1 works from any other app. The problem is only from Netflix. My receiver shows that in Netflix my Chromecast is only sending a 2.0 signal. If I use Netflix from my laptop into the same receiver on the same content I get 5.1
I cannot tell if this is an issue with the Chromecast or an issue with the Netflix app on the Chromecast.
03-03-2022 10:36 AM
Hey there Fab10,
I am sorry about the late response, thank you for being patient on this! Were you able to fix that 5.1 issue? If not, I'd be happy to help out, as this particular issue has been pretty difficult for a while now. Let me just ask you some questions about what's happening:
I look forward to your response, and if you have any other questions or concerns for me, please let me know!
Best regards,
Jeran
03-09-2022 01:12 PM
Hey there,
Did you have any more questions or need any additional help?
Thank you,
Jeran
03-12-2022 06:20 AM
Hi Jeran
03-14-2022 09:32 AM
Hey there Fab10,
No problem at all! I'll leave this thread up and check on it in a week or so, have a good holiday!
Best regards,
Jeran
03-20-2022 09:25 AM
Hi Jeran,
To answer your questions;
03-20-2022 09:31 AM
Oh forgot, I did change the surround setting from automatic to manual, and back again in the chromecast, made no difference.
I also just found where I can clear the cache for netflix in the chromecast, but again this makes no difference.
03-24-2022 09:05 AM
Hey there Fab10,
Awesome, thank you for getting back to me on this! With what you have told me, and based on the steps you have already tried, it makes me think that either the Chromecast is having issues sending a 5.1 signal to just the Netflix app, or the Netflix app is having troubles asking for said signal. Either way, I'm not sure if it would be good to rearrange your whole setup when everything else is working fine. If you have the chance, would you be able to recreate the issue, then submit feedback via Google TV to send the logs to our engineering team? That way, they can dig a little deeper into this issue.
I'm sorry I couldn't be more helpful here, but if you had any other questions or concerns, I'd be happy to address them.
Best regards,
Jeran
03-31-2022 03:41 AM
Ok. so basically you're not going to do anything?
What was the point? Just say that you don't have a support service and stop wasting everyone's time.
04-04-2022 09:30 AM
Hey there Fab10,
My apologies if you felt that I wasted your time. However, I asked these questions to better understand the situation and to try to get down to the root cause of the issue, but unfortunately found that there wasn't much that could be done at this time.
If you had any other questions or concerns, I'd be happy to help out.
Best regards,
Jeran
04-07-2022 10:13 AM
Hey there,
Did you have any more questions or need any additional help?
Thank you,
Jeran
04-12-2022 11:48 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
04-13-2022 01:10 PM
Hey there!
We haven't heard back from Fab10, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Have a good one!
Best regards,
Jeran