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CCwGTV bluetooth not working (couldn't pair on all devices)

ErikWe
Community Member

Hi,

Today I got myself 2 Google nest audio speakers to go use in stereo mode with my CCwGTV. I setup the devices in stereo mode and found I need to connect them through bluetooth. At first I had really problems connecting it, but after trying over and over again, it did work. For a few minutes though, then it disconnected... And when I try connect again, it disconnects within seconds.

I tried to remove the pairing from audio pair and GGwGTV, but was unable to get it back connected after that. (couldn't pair message)
I tried moving the boxes close to the GGwGTV to make sure the signal is strong.
I unpaired the boxes and tried both individual to connect, both won't pair
I tried some other bluetooth speaker I had, it won't pair either... (it connects without problems to my phone)
Also I turned off bluetooth on my pc, telephone and tablet, just to make sure it is not interfering...

Please help. I googled a lot, but I seem to be the only one having this problem?

1 ACCEPTED SOLUTION

djtetei
Silver Product Expert
Silver Product Expert

I'm sorry those "cans" don't work well, although they should.

The left speakers is the master speaker and the right speaker is a slave speaker. When you unlink them, the right speaker must be relinked to the account.

You are asking if you should throw them in the bin.... Personally, I would throw them in a heartbeat, because their concept is wrong. Any wireless active speaker without a wired connection (RCA, TRS or XLR) is not worth buying bacuse one should have a backup in case the wireless route fails. Furthermore it should offer the possibility to connect it to various audio equipments without wireless technology support.

Maybe some people find these speaker funny or usefull. It is their right to like them and use them. I don't.

You wanted to replace a multichannel audio video receiver with Nest Audio speakers? Why on earth you would want to do that? You could have bought a good stereo soundbar with Bluetooth, HDMI and aux inputs.

If you want to connect Google Chromecast with Google TV to the AV receiver, you can do it either wirelessly or wired.

If you want to connect it via Bluetooth, use a Bluetooth audio receiver with RCA audio outputs.

If you want to connect it via cables, use a HDMI switch with audio extractor. Alternatively, you can connect a high quality digital audio converter with USB audio input to the HDMI switch and enjoy high quality audio sample rate.

I use a Bluetooth audio receiver, a HDMI switch and a powered USB-C hub, connected to an audio DAC, a stand-alone DJ console, a digital equaliser and crossover, two 15 inch main speakers and two 18 inch subwoofers.

View solution in original post

13 REPLIES 13

ErikWe
Community Member

Fixed it by doing a factory reset of the CCwGTV

I really wished I did not have to do that, but it works now at least. Now spending some hours reconfiguring it 😉

djtetei
Silver Product Expert
Silver Product Expert

Reboot Chromecast with Google TV - unplug it from the main power grid for about 5 minutes then plug it back in.

Reset and reboot your Google Nest Audio speakers.

ErikWe
Community Member

Thanks for the reply. I had it fixed after factory reset of CCwGTV, but then I started getting issues again.

Sometimes: Cracky sound or only mono or connection lost, or all those kind of things after some time....

Done a few more factory resets. Then it seems that when I disconnect the audio from bluetooth and first reboot Right speaker and then Left speaker, it will keep running OK in stereo for about 1 episode...

It is a bit of a horror experience. One would expect that if I buy all these google products and am technically very skilled, this would work just fine. 

What I did notice is, that when the sound is correctly send to bluetooth in stereo with no cracking sound, that if I open the 'audio stereo' pair in google home, it tells me what I am playing????? This is not OK. It should only send audio info over bluetooth and not cast the video again over my 2 google nest audio speakers...

Unfortunatly my TV does not have bluetooth. So I ordered a SPDIF > bluetooth adapter for my. When I have this and connect this to CCwGTV, it should not double/tripple cast the videos and hopefully it will work.

 

Buying the 2 nest audio's to replace my receiver / 5.1 audio set should have been a nice experience. It has been a horror though. Recommending other people to buy nest audio: -1 / 10. Please buy a decent bluetooth audio device.

ErikWe
Community Member

Please tell me. Do I need to throw the 2 nest audio's in the trash bin? 

ErikWe
Community Member

Factory reset CCwGTV paired with 2x google nest audio in stereo pair = not possible?????????????

djtetei
Silver Product Expert
Silver Product Expert

I'm sorry those "cans" don't work well, although they should.

The left speakers is the master speaker and the right speaker is a slave speaker. When you unlink them, the right speaker must be relinked to the account.

You are asking if you should throw them in the bin.... Personally, I would throw them in a heartbeat, because their concept is wrong. Any wireless active speaker without a wired connection (RCA, TRS or XLR) is not worth buying bacuse one should have a backup in case the wireless route fails. Furthermore it should offer the possibility to connect it to various audio equipments without wireless technology support.

Maybe some people find these speaker funny or usefull. It is their right to like them and use them. I don't.

You wanted to replace a multichannel audio video receiver with Nest Audio speakers? Why on earth you would want to do that? You could have bought a good stereo soundbar with Bluetooth, HDMI and aux inputs.

If you want to connect Google Chromecast with Google TV to the AV receiver, you can do it either wirelessly or wired.

If you want to connect it via Bluetooth, use a Bluetooth audio receiver with RCA audio outputs.

If you want to connect it via cables, use a HDMI switch with audio extractor. Alternatively, you can connect a high quality digital audio converter with USB audio input to the HDMI switch and enjoy high quality audio sample rate.

I use a Bluetooth audio receiver, a HDMI switch and a powered USB-C hub, connected to an audio DAC, a stand-alone DJ console, a digital equaliser and crossover, two 15 inch main speakers and two 18 inch subwoofers.

View solution in original post

ErikWe
Community Member

Thanks for that information.

Basically I had a big oversized sound system, that had a lot of cables and my living room is too small and walls too thin to be able to use it properly. I am now busy getting everything wireless and smaller.

Since I have setup my CCwGTV in a way that basically I watch everything, including cable tv, over it. It looked like a good solution to just buy these 2 google audio boxes. I would have expected this to work pretty much out-of-the-box once they are stereo paired. But apperantly not...

I have ordered a SPDIF > Bluetooth 5.0 adapter to put on the audio port of my TV. I hope that will work. Otherwise I have to go look at a good stereo soundbar with bluetooth.

Thanks for the advice!

djtetei
Silver Product Expert
Silver Product Expert

If you really lack the space and the acoustics for using big speakers, you can use high quality monitor active speakers (8-10 inch), bookshelf or stand mounted, which will deliver superior sound quality to any soundbar or Bluetooth can like Google Nest.

ErikWe
Community Member

I might look into that. My plans are:

1) See if the google nest audio does work if I use bluetooth from TV instead of CCwGTV
2) Look for a nice soundbar with bluetooth
3) Look for a wired solution, like you suggested

Well... I just found out that I did save the original boxes of the nest audio and I got them for a real good price of 44 euro's a piece. I will see if I can return, or otherwise I could probably easily sell it for that price.

djtetei
Silver Product Expert
Silver Product Expert

My advice would be to keep the features separate to allow for future upgrades and expandability. What I mean by that is get a pair of very good active speakers with a frequency response between 50 Hz - 20 KHz, which you can complement later, if you want, with one or even two active subwoofers and use a separate Bluetooth audio receiver with balanced or unbalanced audio outputs.

This way you can modify, expand and adapt any element in your system according to your needs or according to technology advances.

You can still use your AV receiver as an amplifier if you decide on connecting a pair of passive speakers.

ErikWe
Community Member

I have been looking around and the Sonos Beam Soundbar sounds like a really good affordable product. It seems that with Sonos I am also able to buy extra boxes and add them to the group if I wanted too.

With this I can then:

* Connect with SPDIF to TV, which will cover all TV sounds from any source

* Use casting for playing music through spotify

ErikWe
Community Member

Thank you for all the info! I have set your first reply as Solution for this issue.
I bought the sonos beam, which was about 5x as expensive as the 2 nest audio's, but it works like a charm. The sound is great (although I need to buy a newer tv to get dolby sound). It has a google assistant build in, so I could unplug my other assistant. Low power usage. Looks very clean and nice with the tv. I can also easily play my favorite DAB+ radio station directly from their app. I am happy 🙂
And... Sonos has the possibility to add multiple rooms in the app, with in each rooms speakers, subwoofer etc... So at a later stage I can just add a subwoofer to my system!

Jeran
Community Specialist
Community Specialist

Hey there!

It looks like djtetei was able to help out ErikWe, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your all of your help on this, djtetei!

Best regards,
Jeran