01-25-2023 05:32 PM - edited 01-25-2023 05:55 PM
I am having a issue accessing the settings menu on my chromecast with google tv HD. I can access the top level menu by pressing the button in the top right with my initial, but when I press the settings button it drops me back into whatever tab I was in on the home screen. Sometimes the settings menu will flash up for a fraction on a second before disappearing, almost like the home or back button had been pressed.
Things I have tested:
I have used the phone based remote, the exact same thing happens so I don't think it is the physical remote.
I have tried accessing the menu by holding the home button, the top level comes up as us2but the same thing happens with the settings menu
I have unplugged the chromecast from both the power and the hdmi port and left of a minute or so to do a soft reset
I have done a factory reset on the device and the problem has not been resolved.
This hasn't always been an issue, I don't go into the menu often but I first noticed it about a month ago, but it may well have started before then.
This is an issue as, among other things, I can't change the resolution. Any suggestions on how to fix this would be welcome,
01-30-2023 11:55 AM
Thanks for reaching out and for doing some steps beforehand — I appreciate it!
To cover all the bases, could you please provide the Android version of your Chromecast? Try to plug in the Chromecast into a different TV screen and reboot your Wi-Fi network. Performing another factory reset on the Chromecast with Google TV (HD) might still help.
Let me know how it goes.
02-02-2023 12:10 PM
How's it going? Did the steps help?
02-03-2023 02:11 PM
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.