Can cast to tv but when I pick a movie it won’t play.

[Waltz_89]

Hello, I’m having trouble playing movies or tv shows playing on my tv. I just got my tv about a month ago, it was working fine. But last week it’s just up and stopped letting me play movies or tv shows. I can cast and connect to my tv but once I choose a movie or tv show it will not play. Then after of week of having this issue I got on to Netflix to try again and it played a movie but no sound came from either my tv or my sound bar. And other apps like HBO max and Disney plus still won’t play any movies even after it saying it’s ready to cast. Please help I don’t know what is wrong or what to do to fix the problem.

[Jeran]

Hey there Waltz_89,

I apologize about the late response, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, as I know I'd be disappointed if suddenly my casting stopped working. Let me just ask you some questions about what's happening:

• What is the firmware version of the Chromecast?
• Are you able to cast from another device, such as a computer or tablet?
• Have you attempted a factory reset on the Chromecast?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Waltz_89, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran