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Can't Factory Reset Chromecast

NYSmoke
Community Member

I've read all the answers. None apply as far as I can see! Here's what's up:

Just moved from Canada to Brussels. Set up one chromecast - no issues! Set up the other chromecast and no good.

Tells me to factory reset. There are no buttons to hold down. I did not reset it when I left Canada (who would even know to do that? I do now!) and I am stuck. Is my chromecast now just a useless piece of crap? Please help!

P.S. I also unplugged the power from the chromecast itself while it was in the tv hdmi slot. Maybe I need to leave it unconnected longer (more than the 5 minutes I waited this time?)

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

Every model of Chromecast has a physical button to reset it. It's always on the edge of the Chromecast itself, near to the power input. Once you've found the reset button, follow the steps in the next help article to factory reset your Chromecast.

 

 

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Thanks for the help here, davidking.

 

NYSmoke, hope that helps. Feel free to let us know if you still need assistance.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi NYSmoke,

 

I wanted to check if you still need help or have other questions and concerns. Don't hesitate to reach back if you do.

 

Regards,

Jennifer

Azarco
Community Specialist
Community Specialist

Hello NYSmoke,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.


Thanks,
Alex