Can't Find Device

[Tayler]

So I factory reset my chromecast and got it connected to my new wifi, but as soon as I went through all the steps it now says my device can't be found. Why would it only work/be connected only up until it says it's ready to be used?

[Jeran]

Hey there Tayler,

I apologize about the late response, I appreciate your patience! Are you still having this error? If so, I'd be happy to help you out. Let me just ask you some questions, so I can better understand what's happening:

• What is the make and model of the device you used to cast?
• Can you not cast from Chrome nor an app?
• Do you have a dual-band router?
• How far is your device from the router?

Aside from that, I would also check out this article on common Chromecast connection issues and make sure everything looks good from there.

I look forward to your response. If you have any more questions or concerns for me, please let me know!

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

[Jeran]

Hey there!

We haven't heard back from Tayler, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,

Jeran