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Can't add another adult to Google Chromecast with Google TV

Krombopulos
Community Member

Even though this HELP article clearly states you can do it, there is no "Add another account" button to be found.  It only offers the option to add a child's account.

https://support.google.com/googletv/answer/10050564

 

26 REPLIES 26

djtetei
Gold Product Expert
Gold Product Expert

Update your Chromecast device software to the latest version.

Update Google Home application to the latest version (2.46.17).

Version screenDid you mean 2.46.1.7 ?

djtetei
Gold Product Expert
Gold Product Expert

Yes.

Google Home 2.46.1.7

It's been at that version since October.  So that's not the problem.

FlyJj
Community Member

If got this issue the other way around.

At one of my device's I only got the option  "Add another account", but I can't create child accounts.

On my other device (same software) both options are available.. 

djtetei
Gold Product Expert
Gold Product Expert

Both devices are the same model and run the same software version?

FlyJj
Community Member

Yes, both are running QTS1.210311.008.7350836 

But on the one with the option to add child accounts I have already added them a few weeks ago (before last release). Now I wanted to do the same on the second one, but I don't have the option.

 

EDIT: i found another difference. On the one without the option to add children accounts, also Stadia isn't showing as a connected service. But it does work. 

djtetei
Gold Product Expert
Gold Product Expert

The kid account is added under your account.

Another adult account is added through manage accounts option.

When was the last time you rebooted devices by unplug them from the mains power grid?

FlyJj
Community Member

Yea, I know but the 'add child account' isn't visible so nothing I can manage through my account.

I rebooted this morning again to try something different, but still no luck. I don't want to do a factory reset but i think that will be the only solution

djtetei
Gold Product Expert
Gold Product Expert

Both devices are setup to the same region?

FlyJj
Community Member

Yes as far as I can see. Location and language is the same, not sure if there is also a region option?

djtetei
Gold Product Expert
Gold Product Expert

Try to log out and login again from your Google account.

FlyJj
Community Member

I already started that, but the only option is to remove my account and then I get the warning that all settings will be erased and the device will be set back to all default settings, so that sounds like a factory reset haha

Jeran
Community Specialist
Community Specialist

Hey there Krombopulos,

 

You should be able to add a regular Google account as well as a child's account. If you go onto your Chromecast with Google TV, and you go to Settings, then Accounts & Sign In, do you have the option to Add a kid as well as Add another account? If not, what do you see on that screen?

 

Best regards,

Jeran

Hey Jeran,
Here is what I see when I click on "Switch account".
https://photos.app.goo.gl/bD9othcQMGtXuFiy9

Here is what I see when I click on "Manage accounts".
https://photos.app.goo.gl/P8TaMJdEt3wdpFvV6

As you can see, I have an additional account listed but it does not give me an option to switch to it.

Thanks for your interest in trying to solve my issue.

Doug

I have this same issue.  I've added my wife's account, but there doesn't seem to be a way to switch to it. 

Jeran
Community Specialist
Community Specialist

Hey there Krombopulos,

 

Are you trying to set the account you added as the primary account on your Google TV? Adding another account really only works on in-app management. You can use other accounts on Google TV on apps like YouTube, but recommendations on the Google TV home screen are based on the primary account's activity.

 

I look forward to your response!

 

Best regards,

Jeran


@Jeran wrote:

Are you trying to set the account you added as the primary account on your Google TV?


What do you mean by "set"?  I'm trying to switch profiles from me to the other user that I added that you can see in my 2nd screenshot above.  In the 1st screen shot you can clearly see that it says "Choose an account".  Why can't I choose the user I added under "Manage accounts"?


@Jeran wrote:

Adding another account really only works on in-app management.


Then why does Google TV allow me to add additional accounts in the "Manage accounts" section?  In addition, why does Google TV Help have instructions called "Add accounts on your Google TV"?  And lastly, you can see that others, like aarockhill, are having the same issue as I am.

You did see the screen shots, correct?  "A picture is worth a thousand words"

 

 

Jeran
Community Specialist
Community Specialist

Hey Krombopulos,

 

What I meant by "set" was me asking if you were attempted to change the primary user from one account to another, which it looks like you are. The ability to switch the main Google TV user is a feature that is on its way, but it is not released yet. The function of adding more accounts right now is more app specific, such as the user on YouTube or Netflix. 

 

Also, unfortunately, I do not have access to view your Google Photos. The forum should have an ability to embed screenshots into your post, so that's the best way for other users to see images!

 

Best regards,

Jeran

Hey Jeran,


@Jeran wrote:

The ability to switch the main Google TV user is a feature that is on its way, but it is not released yet.

Thank you.  This is the correct answer.

Here is more information I have found about the delay.  https://www.techradar.com/news/chromecast-with-google-tvs-best-feature-is-being-delayed

 


@Jeran wrote:

Also, unfortunately, I do not have access to view your Google Photos.


I'm not sure why.  I tested this out myself before posting the links.  I opened an incognito browser & viewed both photos without issue & without having to sign in.  I tried it again just now & still works fine.

 


@Jeran wrote:

The forum should have an ability to embed screenshots into your post, so that's the best way for other users to see images!


I tried this feature on my second post/reply to show my version number.  As you can see from the broken image link, it did not work.  That image was uploaded using the "Insert Photos" button in the toolbar (icon of a camera).  This is why I switched to public links to photos.  You should probably try it yourself & if you also find it doesn't work maybe you can report it via your channels.

 

Best regards,

Doug

Jeran
Community Specialist
Community Specialist

Hey there Krombopulos,

 

Thanks for sharing that article! I just confirmed with a higher tier of support just yesterday that the feature has been delayed, I'm not too sure when they plan to release the feature, unfortunately. 

 

As for the Google Photos, I was able to access them when I went into Incognito Mode, but I was not when I was logged in. I'll keep that in mind for the future, so thank you for that!

 

I know I've seen other embed images on the forums, let me give it a test:

 


This is an image I downloaded, then uploaded. Did you try posting the images via URL when it didn't work? If so, I'll bring it up with the Community Manager if the feature is not working.

 

If you had any other question or concerns, please let me know!

 

Best regards,

Jeran
 

Hi Jeran,

I just tried to upload an image and that option is no longer available.  Interesting.

So here is a test using your same image that I published on my own site.  I used the "Insert/edit image" option that has since been renamed (used to be "Insert Photos").  When I click on preview, the image appears correctly, at least to me.  Hopefully you can also see it.

Test image

Best regards,

Doug

 

Jeran
Community Specialist
Community Specialist

That is interesting, I only see the broken image link with the name next to it. I'll go ahead and talk with the community manager about that to see if there is anything they can do about it.

 

In the meantime, did you have any other questions or concerns that we can address?

 

Best regards,

Jeran

Nope.

Thanks for your help Jeran.

Best regards,

Doug

Jeran
Community Specialist
Community Specialist

Of course! Feel free to make a new thread if you have any more questions or concerns in the future.

Thank you for your help, djtetei and FlyJj!

Best regards,
Jeran

FlyJj
Community Member

Hi Jeran.

I had the option to add a new account, but the option to add a child wasn't there. Because the other device did work I knew how it should look like.

Last week I did a factory reset and added my account again. Now I was able to add the child accounts as well. 

So it's fixed now, but I think I will never know what causes this bug..