09-25-2021 01:41 PM
09-25-2021 01:42 PM
Also, have already tried all the workarounds that come up on a google search
10-18-2021 11:06 AM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
10-14-2021 09:58 AM
Hey there cbiwww,
I'm sorry about the late response, but it looks like this has been a recent issue, let me ask you the same information that Craig Cez asked in that thread as well:
On the Windows OS:
Let me know how it goes. If the issue persists, provide/answer the following:
I look forward to your response, and if you had any other questions or concerns, please let me know!
Best regards,
Jeran
10-18-2021 08:04 PM
The problem fixed itself for a while but is now back again. When I go to Devices in Windows Settings the Chromecast does not show up. When I click on the Cast button at the top, or on the Cast button below a YouTube video, for my Chromecast device it says "Available for specific video sites" and I can't cast to it. Answers to your other questions are in CAPS below.
10-19-2021 11:00 AM
Hey there cbiwww,
Thank you for giving us all this information! If you have the chance, would you be able to re-create the issue, then submit feedback via the Google Home app with logs enabled? You can just enter CCT3 browser video issues into the description field, so our engineering department can find the details easier. That help them out tremendously!
Best regards,
Jeran
10-19-2021 11:04 AM
Isn't the Home app only on mobile? If I don't have the problem on Android, but I do on Windows, how can I report the issue through the Home app on my Windows machine?
10-19-2021 11:16 AM
Yes, the Google Home app is a mobile app, but Chromecast devices are connected through it, so if you submit feedback with logs enabled using your mobile device, the engineering team can see the details of what's happening on the Chromecast's side of things. Alternatively, if you don't have the mobile app, you can submit feedback through Google Chrome as well, although it won't go straight to the Chromecast engineering team, but they should be able to work it out from there.
10-22-2021 12:52 PM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
10-22-2021 07:16 PM
I reported the issue with the Home app using Feedback like Jeran told me to, but there seem to be three issues:
10-25-2021 03:38 PM
No problem, I'll go ahead and get this thread passed up to the engineering team, so they can look into it. It seems like this issue has been reported by other users as well. It seems that a few cases have been resolved with a Factory Data Reset, reboot of the Chromecast and router, and disabling automatic time zone then set to correct date/time. You're more than welcome to give those steps a try to see if that resolves the problem!
Best regards,
Jeran
10-18-2021 08:13 PM
BTW, just noticed I can cast fine from my Android phone, just not from my Windows laptop.
10-29-2021 09:14 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
10-29-2021 10:50 AM
When will I hear back from the engineering team?
10-29-2021 10:55 AM
Just to be transparent, with it being a potential bug, it may take some time for them to find out what is causing the issue and then look at potential fixes. I cannot say for sure when they'll get everything sorted out.
Best regards.
Jeran
11-04-2021 11:33 AM
Hey there,
Did you have any more questions or need any additional help?
Thank you,
Jeran
11-05-2021 12:42 PM
Hey there!
We haven't heard back from cbiwww, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Have a good one!
Best regards,
Jeran