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Can't cast any non-google tab with chromecast; get "available for specific video sites" message

cbiwww
Community Member
10 REPLIES 10

cbiwww
Community Member

Also, have already tried all the workarounds that come up on a google search

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Jeran
Community Specialist
Community Specialist

Hey there cbiwww,

 

I'm sorry about the late response, but it looks like this has been a recent issue, let me ask you the same information that Craig Cez asked in that thread as well:

 

On the Windows OS:

  1. Go to Settings.
  2. Click devices and look for the name of your Chromecast.
  3. If you can see the name of your Chromecast, click it and remove the device.
  4. Re-add Chromecast if detected and add it.
  5. Open Chrome browser and attempt to cast.

Let me know how it goes. If the issue persists, provide/answer the following:

  1. Is the Chrome browser up to date? What is the version?
  2. Does the message only appear when you do cast desktop? How about cast tab?
    • Please provide a screenshot of the message.
  3. What website are you trying to cast? 
  4. Are you able to cast YouTube or Netflix website?

I look forward to your response, and if you had any other questions or concerns, please let me know!

 

Best regards,

Jeran

cbiwww
Community Member

The problem fixed itself for a while but is now back again.  When I go to Devices in Windows Settings the Chromecast does not show up.  When I click on the Cast button at the top, or on the Cast button below a YouTube video, for my Chromecast device it says "Available for specific video sites" and I can't cast to it.  Answers to your other questions are in CAPS below. 

  1. Is the Chrome browser up to date? What is the version?  YES, VERSION 94.0.4606.81
  2. Does the message only appear when you do cast desktop? How about cast tab?  MESSAGE APPEARS FOR BOTH DESKTOP AND TAB.
    • Please provide a screenshot of the message.  WHEN I TRY TO ADD SCREENSHOT, i GET A MESSAGE THAT SAYS "YOU DO NOT HAVE PERMISSION TO UPLOAD IMAGES."
  1. What website are you trying to cast? EVERY WEBSITE: NETFLIX, YOUTUBE, ETC.
  2. Are you able to cast YouTube or Netflix website?  NO.

 

Jeran
Community Specialist
Community Specialist

Hey there cbiwww,

 

Thank you for giving us all this information! If you have the chance, would you be able to re-create the issue, then submit feedback via the Google Home app with logs enabled? You can just enter CCT3 browser video issues into the description field, so our engineering department can find the details easier. That help them out tremendously! 

 

Best regards,

Jeran

cbiwww
Community Member

Isn't the Home app only on mobile?  If I don't have the problem on Android, but I do on Windows, how can I report the issue through the Home app on my Windows machine?

Jeran
Community Specialist
Community Specialist

Yes, the Google Home app is a mobile app, but Chromecast devices are connected through it, so if you submit feedback with logs enabled using your mobile device, the engineering team can see the details of what's happening on the Chromecast's side of things. Alternatively, if you don't have the mobile app, you can submit feedback through Google Chrome as well, although it won't go straight to the Chromecast engineering team, but they should be able to work it out from there.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

cbiwww
Community Member

I reported the issue with the Home app using Feedback like Jeran told me to, but there seem to be three issues:

1. The app says not to use Feedback for tech issues, it says to use Help and Support.
2. There was no setting in Feedback to enable logs.
3.  When I try to cast from my laptop the Chromecast is grayed out and I can't do anything, so it doesn't seem like anything related to the problem would show up in the logs.
 
Please advise.

cbiwww
Community Member

BTW, just noticed I can cast fine from my Android phone, just not from my Windows laptop.