Can't cast from Android Samsung s21 to chromecast.

[SteveP58]

I finally got connected, but now it won't allow casting phone screen to TV.  I have android 13 (it indicates 8 or later). Not sure what settings may be causing an issue.  Very frustrating!

[JenniferV]

Hello SteveP58,

I'm sorry to hear that you're having an issue with your Chromecast device. If you're trying to mirror or cast your Android phone's screen via the Google Home app and it doesn't work, make sure your phone has enough available power, and turn off its low power mode or battery saver. Also, to allow your Android device to cast its screen, turn on the microphone permission in the Google Play Services app. To see the detailed information about this, please check out this support website article.

Best,

Jennifer

[JenniferV]

Hi there,

It's me again. How's it going? Did the steps help?

Regards,

Jennifer

[JenniferV]

Hey SteveP58,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[SteveP58]

Chromecast was not user friendly to connect.  I never got my phone connected to cast it to the TV.  I tried to find a phone number for support to help, but obviously Google does want to provide phone support.  Without phone support, thus is not a product for me.  I returned the chromecast to the store.  It is clear that I'm not a customer that Google wants. 

[SteveP58]

Also, this way of communication is also not user friendly as I could not just reply to your email.  I had to get back into the chat to reply.  If you really want customers like me it has to be more user friendly.  Once again, I see this as Google not wanting older customers.  I a loyal customer for companies that provide good support, but I'm also very stubborn when it comes to companies that does provide support.  If this is how Google does business. This is not a company for me on any product.

[JenniferV]

Hello SteveP58,

We hear you and we understand why you feel that way. Rest assured that we'll take note of it and we'll learn from your experience as we continually improve our products and services. 

We're sad to see you go and we hope we can make it up to you in the future. Let me know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.

Best,

Jennifer