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Can't cast from phone after using built-in app

jacqueg
Community Member

I have a new CCwGTV. It works fine with the built-in apps and also when casting from my phone, but I can't switch between the methods. In particular, XFinity Stream does not have a compatible Chromecast app for my TV so I need to cast from my phone. If I have used the built-in YouTube app, the Chromecast will not switch over to using my phone. If I want to switch to casting from the phone I need to disconnect the Chromecast power and restart it.

There has to be an easier way to switch between installed apps and remote casting. How do I do that? I can't believe I have to cut power to the dongle every time I want to change the casting source.

4 REPLIES 4

Dan_A
Community Specialist
Community Specialist

Hi jacqueg,
 

That certainly hasn't been easy for you ― to verify, are you not able to see the Xfinity Stream on your Chromecast with Google TV? If you take a look at this link, then search for Xfinity Stream, it might show up. 

 

Keep me posted.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hi there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Dan

jacqueg
Community Member

It started working suddenly without me doing anything. On reflection, I can only guess that my phone connected to our guest network without my knowledge. It doesn't usually do that, so I always thought it was still on our primary network. I should have checked. I knew that was important but I shouldn't have assumed anything. I now double-check when the connection fails. I'm a little embarrassed.

JenniferV
Community Specialist
Community Specialist

Hey jacqueg,

 

That's cool — happy to hear that this has been sorted out. Let us know if you still need help or if you have other concerns otherwise, we'll be locking this thread after 24 hours. 

 

Thanks for lending a hand, Dan.

 

Best,

Jennifer