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Can’t cast to Tv from iphone

KKDD2020
Community Member

Hi.  I can’t see the cast icon on bbc iPlayer website.  What’s a way I can cast my phone screen to my tv?    I can’t download the iPlayer app as it isn’t showing in App Store.   I have a bbc iPlayer account and a paid chrome casting app on my phone.   Can’t get mirroring to work either.  Please help peeps.  Cheers. K

4 REPLIES 4

RXShorty
Gold Product Expert
Gold Product Expert

Hi @KKDD2020 

Do you mean you cant find the app within the Google TV store?
I know there are some issues from time to time with the BBC apps.

Best is to reach out to the developer. 🙄

JenniferV
Community Specialist
Community Specialist

Hello there,

 

RXShorty, thanks for your help.

 

KKDD2020, how's it going? Do you still need help? Please reboot your Chromecast with Google TV (HD), mobile phone, and Wi-Fi router. If the issue persists, please reach out to the app developer for additional help as per advised by our Product Expert.

 

Thanks,

Jennifer

KKDD2020
Community Member

Hi JenniferV.  no still no joy. I reached out to the app developer who advised that not all web addresses will mirror and they are aware of this so said I should try and get a refund from apple.   So I need to try and get my. $56 USD back for an app that is not fit for purpose.   Not happy.   Thanks for your follow up tho.  K

JenniferV
Community Specialist
Community Specialist

Hi KKDD2020,

 

I understand why you feel that way and I appreciate you for keeping me in the loop. Let me know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.

 

Best,

Jennifer