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Can’t communicate with tablet Chrome Cast

Jmike
Community Member

I have rebooted Wi-Fi several times

I have tried 2G and 5G

I have checked privacy settings 

I went through the trouble shoot steps to no avail

I reset the Chrome Cast at least for times.

My tablet shows the device but refuses to communicate, I think it’s a woman

Spent hours on this please help

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi Jmike,

 

Thanks for reaching out and for being a step ahead of us. Let's sort this out.

 

Quick questions: What type of Chromecast device do you have? What mobile phone are you using? Please try to use a different mobile phone. Also, please try to use a mobile hotspot so we can isolate if the issue is with your Chromecast or Wi-Fi network.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

How's it going? Did those steps help?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Jmike,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Jmike, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran