04-12-2022 04:39 PM
I have rebooted Wi-Fi several times
I have tried 2G and 5G
I have checked privacy settings
I went through the trouble shoot steps to no avail
I reset the Chrome Cast at least for times.
My tablet shows the device but refuses to communicate, I think it’s a woman
Spent hours on this please help
04-16-2022 05:48 PM
Hi Jmike,
Thanks for reaching out and for being a step ahead of us. Let's sort this out.
Quick questions: What type of Chromecast device do you have? What mobile phone are you using? Please try to use a different mobile phone. Also, please try to use a mobile hotspot so we can isolate if the issue is with your Chromecast or Wi-Fi network.
Thanks,
Jennifer
04-19-2022 06:09 PM
Hi there,
How's it going? Did those steps help?
Thanks,
Jennifer
04-20-2022 06:11 PM
Hi Jmike,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer
04-22-2022 08:40 AM
Hey there!
We haven't heard back from Jmike, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Thank you for your help, Jennifer!
Best regards,
Jeran