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Can’t connect Chromecast

Jnae
Community Member

I have downloaded Google home. Reset the Chromecast. But it’s not finding the device I am trying to set up.

4 REPLIES 4

Muzza1951
Community Member

Same here...very frustrating

 

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out and I'm sorry to hear that you're having an issue connecting your Chromecast device to the network. Let's check this further.

 

A few questions: what type of Chromecast device do you have? What's the LED status on your Chromecast? Please manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

It's me again — did you manage to get your device working?

 

Thanks,

Jennifer

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Chromecast devices and we'd be glad to assist you further.
 

Best,

Princess