Can't connect PC to Chromecast but phone works

[Prismatic]

I have an issue connecting my laptop and casting from browser to my chromecast. 

My devices are all on the same network, I have the latest version of chrome and it works perfectly fine to cast from my phone to my chromecast but when I try from my laptop it just says "No devices found". I have tried resetting my chromecast and multiple other things suggested but nothing works so far. 

Please help

[JenniferV]

Hi Prismatic,

Thanks for reaching out and for doing some steps beforehand — these are of great help!

A few questions: what is the make and model of the device you used to cast? What Operating System (OS) do you use? Did this previously work?

Try these additional steps:

1. Ensure that the Chrome browser is up-to-date.
2. Reboot your Chromecast.
3. Reboot your laptop.
4. Reboot your router.
5. Make sure your operating system is compatible with the Chromecast. See here.
6. Check the antivirus of the computer. There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, call your antivirus provider.
7. Do another reset on your Chromecast.

Thanks,

Jennifer 

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hello Prismatic,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer