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Can’t connect chromecast to wi-fi

Fribe
Community Member

I changed internet provider and now the chromecast can’t  find the wi-fi.

I have tried all the suggestions on the website, I also reinstalled the app on my phone, removed the previous "home", deleted all settings on the previous internet and restarted the phone.

Now the chromecast is restored to its default settings but it still can’t connect to the wi-fi. What do I do now?

6 REPLIES 6

hipig
Community Member

Only support 2.4g wifi

Forced to buy a new model

Fribe
Community Member

I got 2.4 wifi. So it’s not that

hipig
Community Member

but you are not using it

Fribe
Community Member

I’m using a router with no other options then 2.4, and it worked 2 days ago. I switched internet provider and it’s after that the chromecast won’t work. Somehow it worked a short time yesterday but when I turned off the tv and started it again, the chromecast couldn’t connect to the wifi again. 

Judy1
Community Member

I had to have my wifi router replaced. Someone else did it. Now my chrome cast for my tv is mot picking up my wifi. I have tried everything for 2 days with no luck.please Help.

Azarco
Community Specialist
Community Specialist

Hi All,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link. If the issue persists, feel free to submit another post and provide as many details as possible so that others can lend a hand. Hope this helps!

Kind regards,
Alex